THE INFLUENCE OF E-SERVICE QUALITY AND PERCEIVED QUALITY ON CONSUMER LOYALTY OF ONLINE SHOP TOKOPEDIA USERS IN MALANG CITY Wisaksana Jurnal Ilmiah Mahasiswa FEB

If you’ve been eyeing a product for a long time, chances are it may be up for a no cost EMI. While it may be easy to compare the base price of an item online, it may not be easy to see the total cost up front. Additional fees such as shipping are often not visible until the final step in the checkout process.

The last month’s payment for each product will be the product’s purchase price, less all other payments at the monthly payment amount. In the US, according to Fantoni, Hoefel, & Mazzarolo , shopping malls these days are facing the same problem, which is related to the existence of online shops. Such trend also forces malls to think of a new way so …